Practice Information

Operation Hours

Monday, Wednesday & Thursday 7:00 a.m. to 8:00 p.m.

Tuesday and Friday 7:00 am to 5:00 pm.

Saturday: 9:00 am to 12:00 pm.

Phone Hours

Monday, Wednesday & Thursday 7:00 a.m. to 8:00 p.m.

Tuesday and Friday 7:00 a.m. to 5:00 pm

Saturday 9:00 am – 12:00 pm Emergency sick calls only.

Scheduled Closings

We will be closed for staff meetings on the following dates from 12:00 p.m.- 1:00 p.m.:

January 25, 2024
February 6, 2024 Staff training session. Office will open at 1:00 p.m.
February 22, 2024
March 28, 2024
April 25, 2024
May 23, 2024
June 27, 2024
July 25, 2025
August 22, 2024
September 26, 2024
October 24, 2024
November 21, 2024
December 19, 2024

Holiday Hours

We are closed on the following holidays:

Memorial Day – May 27, 2024
Independence Day – July 4, 2024
Labor Day – September 2, 2024
Thanksgiving – November 28, 2024 to November 29, 2024
Christmas – December 25, 2024
New Year’s Day – January 1, 2025

Inclement Weather

In case of inclement weather, our recorded line is changed to reflect closings or late openings by 6:00 a.m. Please call 301-645-1133 to listen to the recording before proceeding to the office. In case of phone outages, you may also call our answering service at 301-609-5235 after 6 a.m. for weather updates.

Appointment Scheduling

Scheduling is organized so that any ill patient wishing to see the doctor will be able to do so on the same day in most cases. We ask that you call our office for same day appointment requests. When your child is ill and you are calling for a same day appointment, we will attempt to satisfy your request for a specific practitioner. If this is not possible, we will schedule your visit with whoever has a time slot available.

We can usually arrange for your child to see the practitioner of your choice for visits that are scheduled well ahead of time. Advance appointment requests may be made online or by calling our office during normal office hours. For advance appointments requested online, we will process these requests in a timely manner. You should receive a response within 24 hours, excluding weekends. Please contact our office if you do not receive a timely response.

We make every effort to honor all time commitments although certain circumstances are beyond our control. Unforeseen emergencies may occur, in which case your child will be seen as quickly as possible. We ask for parental understanding in these cases. Please be assured that should an emergency occur with your child, the physician will give your child the same careful needed attention.

There is a $25.00 fee assessed for all appointments before 8:00 a.m. or after 6:00 p.m. on weekdays and all patients seen on weekends and Federal holidays. The State of Maryland has mandated that all Maryland insurance carriers must pay this charge to help cover the overhead of doctors opening early, staying late and opening on weekends. Your insurance company may apply this fee towards your deductible if you have one. These appointments are for patient convenience, the CPT code is 99051 if you would like to check your coverage for this fee beforehand.

For life threatening emergencies, please call 911 and notify our office within 24 hours so that we may meet your insurance carrier’s requirements.

Laboratory Test Results

Reports of blood tests, cultures, x-rays, etc. will be telephoned or mailed to you as soon as possible, unless a return appointment has been scheduled within a short period of time

Prescription Renewal Policy

All prescriptions and authorizations for renewals should be requested at least 72 hours beforehand. Requests for antibiotics will be denied as the patient needs to be seen. Medications for chronic illnesses require an appointment every (3) months. All requests are subject to physician approval. All online requests will receive notification of approval or denial. Upon approval of a request, the pharmacy you designated will be notified.

Referral Policy

Please inform us of your referral needs promptly. We kindly request 72 hours notice. Referrals are subject to physician approval, insurance specialist participation, and insurance company’s requirements. Please remember that Tricare requires a longer prior authorization period due to their processing procedures. Referrals for an initial visit to a specialist require an office visit with one of our physicians. Referrals for subsequent visits may be requested by calling our office during normal office hours.

Code of Conduct

Customer Code of Conduct & Unacceptable Behavior

Customer Code of Conduct

At Cambridge Pediatrics, we welcome and encourage everyone to use our facilities and

open spaces and want to make every contact you have with us a positive

experience. Our Customer Code of Conduct is intended to provide clear guidance as to the

standards of behavior expected from visitors in our place of business.

We ask our customers to…

♡ Treat our employees and fellow visitors with courtesy and respect

♡ Use our venue, equipment and property in an appropriate manner

♡ Wear appropriate clothing for the activity you’re undertaking

♡ Pay the appropriate charges

♡ Adhere to all instructional signage

♡ Report incidents or concerns about the conduct of others to one of our employees immediately

We will not tolerate…

♡ The use of inappropriate or offensive language

♡ Any form of unacceptable behavior or aggression as defined in our Customer Code of Conduct and Exclusion Protocol

♡ While we will make every effort to engage and facilitate all customers, there may be occasions where behaviors cannot be tolerated. While these incidents are few, if our code of conduct is breached, we may take the following action to maintain a safe and enjoyable environment for the community:

♡ Implement and enforce exclusion protocols from our facility and services

♡ Refer matters to the police with the intent of prosecution

Unacceptable Behavior

CLASSIFICATION OF UNACCEPTABLE BEHAVIOR

Classifications of Unacceptable Behavior:

Unacceptable Behavior generally falls into the following categories:

General Nuisance & Disruption

Swearing which causes offence and distress to staff and customers.
Disruption to staff and customers through inappropriate behavior. For example, over rowdiness, slamming doors, making excessive noise, intentionally restricting access to facilities for others.
Inappropriate use of Mobile Phones.

Carrying out any activity that is not permitted in that facility, such as running in the hallway, recording or taking photographs of staff and members or the public without prior consent.
Any behavior which puts the Health and Safety of themselves or others at risk.

Non- Physical Abuse/Threatening Behavior

Abusive, threatening and derisory personal remarks and statements made directly at staff or customers.
Any hate crime related behavior.
Harassment, for example stalking, letters or inappropriate use of Social Media.
Any forms of non-physical aggression

Physical Abuse / Threatening behavior / Criminal Activity

Actual physical contact with staff or customers which is intended to injure and/or intimidate such as spitting, pushing or striking (This may also lead to criminal charges)

Any criminal activity including drug and alcohol related behavior, carrying of

offensive weapons.

Vandalism / Theft

Deliberately Causing damage to the site or its contents or fixture and fittings.

For example, breaking windows, writing graffiti, intentionally damaging books or lockers

Theft of Council property or other customers property (This may also lead to criminal charges)

Visitors who experience or witness such incidents of unacceptable behavior are encouraged to report them to a team member so that appropriate action may be taken. Thank you for your cooperation in helping us to keep a friendly and safe environment for all patrons and team members.

Thank you, The Management

Patient Rights and Responsibilities

Patient’s Rights and Responsibilities

Respecting the unique individuality of every patient is a major goal of Cambridge Pediatrics, LLC.
Goal, we have determined that the rights and responsibilities of every patient should be protected and preserved.

You Have The Right:

To be informed of the rules and regulations as they apply to your conduct.
To expect privacy and dignity in treatment consistent with providing you with good medical and psychiatric care.
To receive considerate, respectful care at all times and under all circumstances.
To expect prompt and reasonable responses to your questions.
To know who is responsible for authorizing and performing your procedures or treatments.
To know the identity and professional status of your care giver.
To know what patient support services are available, including access to an interpreter if language is a problem.
To have access to your medical record according to Office Policy.
To be informed of the nature of your condition (your child’s), proposed treatment or procedure, risks, benefits and prognosis, and any continuing health care requirements following your initial treatment.
To be informed of medical alternatives for care or treatment.
To refuse treatment, except as otherwise provided by law, and to be informed of the consequences of your action.
To receive impartial access to medical treatment or accommodations regardless of race, sex, creed, sexual
orientation, national origin, religion, physical handicap, or sources of payment.
To know if the medical treatment prescribed is for experimental purposes and to give your written consent to participate if you choose.
To participate in the decision-making process related to the plan of your or your child’s care.
To have access to professionals to assist your our your child with emotional and/or spiritual care.
To exercise your cultural values and spiritual beliefs as long as they do not interfere with the well-being of others,
or the planned course of any medical care.
To participate in the discussion of ethical issues that arise.
To express concerns regarding any of these rights in accordance with the grievance process.
To formulate advance directive and appoint a surrogate to make health care decisions on your behalf to the extent permitted by law.

You Are Responsible For:

Providing accurate and complete information about present and past medical conditions and all other matters pertaining to your health.
Reporting unexpected changes in your condition to your health care providers.
Informing your health care provider whether or not you understand the plan of care and what is expected of you.
Following the treatment plan recommended by your health care provider.
Keeping appointments and, if you cannot, notifying the proper person.
Knowing the consequences of your own actions if you refuse treatment or do not follow the health care provider’s instructions.
Being considerate of the rights of other patients and hospital personnel and to follow hospital policy and regulations affecting care and conduct.
Complying with the office Code of Conduct policy

We welcome your comments. If you have concerns about the care you or your family member have received, we

encourage you to speak with your physician or with the supervisor of the area you are in. If you are

uncomfortable or cannot resolve your concerns. Please feel free to contact our office manager at (301) 645-1133.

Payment Plans

Automatic Credit Payment Agreement

Automatic credit payment agreements allow a charge to be placed automatically each month to your credit/debit card in the amount you designate. The charge will recur each month until the outstanding balance is paid in full, then it will automatically cease.

Standard Payment Agreement

Standard payment agreements allow you to make weekly, biweekly, or monthly payments by cash, check, or credit. These payments may be made by phone, in person or mailed to our office. Please do not mail cash.